Technical Support Specialist: Experience the difference

• I seamlessly collaborated with cross-functional teams, including product development, and editorial, to enhance product refinement by translating mockups into prototype designs, conducting testing, and iterating through to final designs, ensuring a streamlined product development process.
• I coordinated successful campaigns targeting the public, corporate entities, and various stakeholders. I cultivated and managed valuable partnerships & sponsorships, enriching the Academy's standing within the industry.
• I strengthened client satisfaction and loyalty across our Web, Android, and iOS App Platforms by providing top-tier technical customer support. I utilized Intercom, WhatsApp Business, ClickUp, email correspondence, and direct calls to ensure swift and effective issue resolution.