WHATSAPP CUSTOMER SUPPORT SAMPLE
Customer: Hi, I ordered 2 days ago but no update yet
You: Hi there! Thanks for reaching out. Let me check that for you now...
One sec... Found it! Order #1234 shipped today. Tracking: ABC123
You’ll get it by Friday. Sorry for the delay + thanks for patience 🙏
Customer: Do you have this in size M?
You: Yes we do! Size M is in stock. Price is ₦8,500.
Want me to send payment link?
Result: Customer happy, order placed
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I reply to customer messages within 2 minutes during work hours 9am-5pm WAT. Customers get answers fast.
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Q: What are your working hours?
A: I’m available Mon-Fri 9am-5pm WAT. I’ll reply to your message within 2 hours.
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Hi! Thanks for contacting Small Business Support. I’m Omobolanle and I’ll be helping you today. How can I assist you?