Cover image for Designed and deployed a secure,

Designed and deployed a secure, automated AI customer support workflow built in n8n using the Google Gemini API. The system parses customer inquiries, applies strict business compliance rules, and formats output as structured JSON to determine whether to resolve inquiries automatically or escalate them to a human agent. Key Technical Details Shown: Workflow Engine: n8n (Google Gemini Chat Model node) AI Model: Google Gemini (gemini-3-flash-preview) Structured Output: Enforced JSON schema containing intent classification (category), human escalation flags (needs_human), and pre-drafted responses (draft_reply). Compliance Guardrails: Custom prompt guardrails instructing the AI never to handle sensitive inquiries (e.g., dosage, medical/health advice, safety claims) and automatically route them to human support.

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AI shouldn't answer everything. 🛑 In this demo, a customer asks a sensitive question. The workflow doesn't guess. It flags it and hands it straight to a person. Automation handles the routine questions. Your team handles the ones that matter. Sample data demo. Curious how this could work for your business? DM me. 📩 #AIAutomation #n8n #CustomerService #eCommerce #BusinessAutomation #SmallBusinessTips

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What if customer questions answered themselves? 🤖 In this quick demo, a customer asks about delivery. The workflow reads the enquiry, works out what it's about, and drafts a reply from approved business info. Your team just checks and sends. Less repetitive typing, faster replies. Sample data demo, built with n8n. Want something like this for your online store? Send me a message. 📩 #AIAutomation #n8n #eCommerce #CustomerSupport #SmallBusiness #Automation

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Cover image for How an AI enquiry workflow

How an AI enquiry workflow works 👇 1️⃣ Customer sends a question 2️⃣ AI reads it and sorts it by topic 3️⃣ Routine question? It drafts a reply from approved info 4️⃣ Sensitive question? It hands it straight to a person The AI never guesses, and your team stays in control.

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Delight Agency

AI & Automation Integration