Muhammad Talha Shakeel
Workflow Automation Specialist | Vibe-Coded App Fixes
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Aster gives support teams one place to monitor performance, diagnose chatbot weaknesses, and resolve customer issues with full context. Agents spend less time switching tools and searching for information, managers get clear visibility into where the AI succeeds and where it needs work, and routine lookups no longer require manual effort. The outcome is a faster, more consistent support operation built on data the team already had but couldn't previously see in one place.
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Designed an AI-powered customer support automation dashboard for Best Find (Shopify) to cut response times and reduce manual workload. It handles common inquiries automatically, surfaces customer and order context instantly, escalates complex issues to human agents, and tracks accuracy, escalation trends, and integration performance giving support teams measurable ROI and a scalable path to automate customer service.
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