Monica Ameliana
I am an experienced E-commerce and Digital Marketing Expert
New to Contra
Monica is ready for their next project!
Customer Support and Service for E-commerce Platform
In this role, my duty is to ensure every customers' chats are replied well to maintain the chat performance and also to help customers with issues and problems, tracking the shipments and return and also maintaining the 5-star reviews from the customers to raise the brand and store' awareness and engagement.
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6
Created and optimized product titles, descriptions, and uploaded listings on Shopee Seller Centre.
I handled product listing and optimization for several best-selling items on Shopee. My responsibilities included creating product titles, writing SEO-friendly descriptions, selecting clear product images, and managing uploads using Shopee Seller Centre and Google Sheets. I ensured all listings were compliant with Shopee’s standard, attractive, and easy to find through keyword targeting. This task was part of my previous full-time role.
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5
Shopee Ads, optimized product targeting and budget to increase visibility and ROI.
I handled on in-platform ads, in my previous role it was Shopee platform, as a part of my role in E-commerce Marketing Specialist by selecting the products to boost, optimizing the targeting of the ads, whether it was search ads using keywords or discovery ads using SEO and product recommendation, and adjusting the daily budget in order to increase the products and store visibility and ROI (Return of Investment) as the result.
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4
Facebook and Instagram Ads Manager Specialist
In this role, to boost and push visitors to E-commerce platform online stores I also manage to perform campaign ads from social media, such as Instagram and Meta/Facebook with A/B testing and also KPI analysist, such as Reach, Impressions, CTR, CPC, CPM and CPR.
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4