As a former US Army Soldier and veteran, I am painfully aware of the issues that veterans face when it comes to compensation and care. I created this to hopefully speed up that process
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A persona analysis snapshot that transformed 11 customer records into 2 actionable audience profiles and marketing recommendations
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A product strategy snapshot identifying a potentially under-served moment in pet ownership and translating it into a focused digital and physical product collection
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A self directed case study snapshot examining delays, missing documents, unclear ownership, and rework in supplier onboarding
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A workflow designed to increase the level of service to veterans and to reduce wait times and missed suspense dates