Matthew Bennett
Senior Salesforce Consultant | Fixing Complex CRM Problems
New to Contra
Matthew is ready for their next project!
Joined an existing FinTech Salesforce team to stabilize and improve a complex production environment. The work included data migration and cleanup, complex Flow automation, tool and integration evaluation, stakeholder collaboration, and mentoring junior team members. The focus was practical: reduce friction, improve maintainability, and leave the team stronger than I found it.
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Partnered with J:COM executives in Japan on a major CRM transformation, beginning with six months of requirements gathering and business-process analysis and leading into the replacement of Siebel with Amdocs CRM. The resulting solution supported more than 2,000 users and represented approximately $50 million in products and services. My role centered on understanding the business problem, translating executive and operational needs into a workable CRM solution, and coordinating the organizations required to deliver it.
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Served as Program Manager and Technical Architect for a $4 million Pivotal Sales Force Automation implementation at Ceridian. The engagement required integrating three commercial software applications, two relational database systems, and multiple hardware and software vendors while coordinating a 30-person business and technical team. I was responsible for the technical success of the implementation, bringing together complex systems, vendors, and stakeholders into a workable CRM solution.
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Co-founded Camelot Consulting Group, a professional services firm specializing in CRM solutions. Built the business from two principals to a 30-person consulting organization while growing annual revenue from under $100,000 to more than $1.2 million. Led the firm’s strategy, client delivery, and growth while helping organizations solve complex CRM and business-process challenges.
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