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Luciana Mileib
Turning onboarding and reviews into growth for SaaS clients.
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Customer Success Manager, Ideagen
2+ years, ANZ region
I manage the full customer lifecycle for Ideagen Quality Management across ANZ, working with high-value enterprise clients to drive product adoption, reduce churn, and deliver real outcomes. I guide customers through onboarding, run regular health checks and business reviews, and act as the bridge between clients and the product. I work closely with complex accounts, helping teams simplify quality management processes and get consistent value from the platform.
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