LaShone Thomas
Inbox & operations support for busy entrepreneurs
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Weekly Summary Report
What I Did
Created weekly summary reports to keep the team updated on progress, tasks, and priorities.
The Problem
The business didn’t have a clear way to track weekly activity, which made it hard to see what was completed and what needed attention.
My Solution
• Gathered key updates from the week
• Organized tasks, progress, and upcoming priorities
• Highlighted issues or items needing follow-up
• Delivered a clear, easy-to-read weekly report
The Result
Better visibility, improved communication, and a more organized weekly workflow.
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Email Response
What I Did
Responded to incoming emails on behalf of the business and kept communication organized.
The Problem
The business was receiving a high volume of emails and needed help managing replies and follow‑ups.
My Solution
Replied to emails promptly and professionally
Organized messages by topic and urgency
Tracked follow‑ups and open requests
Ensured no messages were missed
The Result
Clearer communication, faster response times, and a more organized inbox.
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Operations Workflow Setup
What I Did
Created and organized an operations workflow to help streamline daily tasks.
The Problem
The business didn’t have a clear process for handling tasks, which caused delays and confusion.
My Solution
Mapped out the steps for recurring tasks
Organized responsibilities and timelines
Set up a simple workflow the team could follow
Improved clarity around what needed to be done and when
The Result
A smoother, more organized workflow that reduced errors and saved time.
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Customer Message Management
What I Did
Managed and responded to customer messages sent to my employer’s email.
The Problem
A global business was falling behind on incoming messages and missing important follow‑ups.
My Solution
Responded to messages quickly and clearly
Organized conversations so nothing got lost
Tracked follow‑ups and open questions
Kept communication running smoothly day‑to‑day
The Result
Faster replies, fewer missed messages, and a more organized communication flow for the business.
Skills Used
Customer communication, organization, follow‑up tracking, email management
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