Cultivating Customer Success at Scale: A +1000 User Case Study
Gathered requirements and built custom solutions for customers of a SaaS. I also ook care of onboarding and user training.
Customer Success Manager
Software Engineer
UI Designer
GitHub
Linear
Slack
Linear implementation
SaaS Dev Workflow Mgmt w/ Linear: Defined tasks, set up boards, integrated w/ GitHub & Slack for streamlined dev & delivery.
Project Manager
Customer Success Manager
Operations Lead
GitHub
Linear
Slack
SaaS Project Management
Successfully planned and designed a SaaS solution for our biggest customer, with a deployment of +1000 end users.
Project Manager
Operations Lead
JavaScript
Linear
Slack