Joseph Patrick Sentero
Early-career Automation & Systems Builder
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Automated Job Application & Follow-Up System
Built a workflow that captures job applications via Google Forms, stores applicant data in Google Sheets, and automatically sends personalized follow-up emails after a timed delay — streamlining recruitment and improving candidate communication.
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AI-Powered Customer Inquiry Routing System
uilt an automated email management system that classifies incoming Gmail messages using AI and routes them to the appropriate team. Sales leads are summarized and pushed to Slack while automatically creating contacts in Salesforce, and support requests are instantly forwarded to the support team — improving response speed and internal coordination.
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AI-Powered Lead Qualification & CRM Automation
Built an automated lead management system that captures inquiries, creates CRM records in Salesforce, and uses AI to classify leads as hot, warm, or cold. The system sends personalized follow-up emails based on lead quality and logs all data for tracking — improving response speed and sales efficiency.
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AI-Powered Customer Feedback Response System
Built an automated review management workflow that analyzes customer ratings and sentiment using AI, then sends personalized email responses based on feedback type. Negative reviews trigger apology and support emails, neutral reviews request improvement suggestions, and positive reviews encourage public testimonials — helping improve reputation and customer engagement.
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