Jonatan Rajoy

Meet Jonatan

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Support operations specialist with 8+ years across SaaS, cloud, payments, accessibility, telecom, and multi-location retail. I troubleshoot complex technical issues, optimize Zendesk, Salesforce, and HubSpot workflows, build SOPs and reporting systems, and automate repetitive support work. Clients hire me to own escalations, improve support quality, and turn ticket data into practical operational improvements. Remote-ready; fluent in Spanish and English (C2).