Jenn Resler
Fractional HR & People Operations Consultant
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Built a four-phase enablement framework (Align, Build, Launch, Reinforce) to prepare employees, managers, and HR teams to adopt a new enterprise HR platform, including role-based training curriculum, a communication calendar, an adoption dashboard, and a 30/60/90-day reinforcement cycle. Designed so launch success is measured by confident use and sustained adoption, not just go-live. Illustrative work sample demonstrating change management and technology enablement methodology.
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Designed a complete onboarding workflow architecture to replace a manual, memory-dependent process, covering ownership, automation, employee experience, and controls from offer acceptance through demonstrated role readiness. Includes an automated task and reminder framework, role-based checklists, and a controls layer to track completion without manual chasing. Illustrative work sample demonstrating workflow design methodology.
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Built the operational infrastructure for an emerging broadband technology company from the ground up, standardizing 50+ SOPs across customer service, field coordination, billing, and vendor management, and supporting the operational and documentation work behind $10M+ in state grant-funded initiatives across 15+ tower sites and vendors. A real engagement, delivered as Director of Operations, not an illustrative sample.
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Jenn Resler, J.M. | HR, Operations & Compliance Portfolio
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