Hitesh Saini
AI Automation Expert & Full-Stack Developer
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This is a complex IVR and call-routing automation system built using Twilio Studio. The flow handles inbound call routing based on shift logic, queue checks, agent availability, and after-hours conditions.
It includes dynamic routing for weekday/weekend shifts, voicemail fallbacks, queue management, message triggers, and automated SMS notifications. The system ensures calls are intelligently distributed while maintaining failover logic when agents are unavailable.
This workflow was designed to support structured call operations with scalable routing logic and automated customer handling.
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This is an AI-powered CMS I designed and developed for my own company to automate large-scale SEO content generation.
The system allows structured page creation using configurable inputs such as keywords, industry, tone, length, and AI model selection. It integrates multiple AI providers (OpenAI, Gemini, and a mock layer) through an abstraction layer, ensuring flexibility and provider independence.
The backend is built with Laravel using RBAC, rate limiting, and strict validation to enforce structured output and prevent malformed AI responses. The platform is designed to generate production-ready, SEO-optimized content that aligns with predefined taxonomy (services, industries, use cases).
This project demonstrates full-stack ownership — from backend architecture and AI integration to UI/UX and system scalability.
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This snapshot shows part of an automation infrastructure I manage inside Make.com (http://Make.com), consisting of multiple production-grade scenarios including cold email rotation, KPI tracking, lead scoring, and mailbox warm-up monitoring.
Each workflow is modular, trigger-based, and designed with error handling and scalability in mind. The system processes data through webhooks, scheduled jobs, and API integrations to maintain continuous automation across campaigns and performance tracking.
This setup reflects structured automation architecture rather than isolated workflows.
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Built a scalable cold email automation engine with smart inbox rotation and failover logic to maximize deliverability.
The system dynamically personalizes emails, validates leads via API integrations, and includes advanced routing, retries, and error handling.
Designed to handle high-volume outbound campaigns with reliability and full automation control.
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