Question 1

What should I look for in a ManyChat expert's portfolio?

Accepted Answer

Look for projects where they've successfully set up ManyChat for businesses similar to yours. Check if they have experience in creating engaging chatbot sequences that boost user interaction. It's also good to see if they have a history of improving customer support using ManyChat.

Question 2

How can I tell if a ManyChat expert understands my business?

Accepted Answer

See if they ask questions about your goals and how you interact with customers. A good ManyChat expert will want to understand your audience and your brand voice. They should also suggest ways ManyChat can help you reach your business goals.

Question 3

What details should I agree on before starting the project?

Accepted Answer

You should agree on the exact goals you want to achieve, like more sales or better customer support. Make sure both of you understand the timeline and the main tasks the expert will handle. Discuss how you'll measure success, like tracking user engagement or response times.

Question 4

How should I communicate with the ManyChat expert during the project?

Accepted Answer

Decide on a regular schedule for check-ins, like weekly updates or more often if needed. Agree on the best way to communicate, whether by email, video call, or through Contra's messaging tools. Clear and regular communication helps keep the project on track.

Question 5

What are important things to ask about the ManyChat sequence they will build?

Accepted Answer

Ask how the ManyChat expert will make the chatbot engaging and easy to use. Ensure they focus on creating sequences that align with your brand message. Discuss any specific features or integrations you need, like connecting to your e-commerce platform.

Question 6

How do I ensure the ManyChat expert works well with my team?

Accepted Answer

Make sure they know who on your team to talk to for different parts of the project. Set expectations that they might need to coordinate with team members for things like content or technical support. Work together to make sure everyone is clear about their roles.

Question 7

What should I check in the ManyChat expert's references or reviews?

Accepted Answer

Look for comments on their ability to deliver on time and their communication skills. References or reviews should mention their success in enhancing customer interaction using ManyChat. Check if past clients were happy with the overall results and if they'd hire them again.

Question 8

How can I help the ManyChat expert understand my customer journey?

Accepted Answer

Share any current customer interaction workflows or data with them. Explain your customers’ typical paths, from greeting to completing a purchase. Their understanding will help them craft a ManyChat sequence that fits seamlessly into your existing process.

Question 9

What should I prepare before having a project kickoff meeting?

Accepted Answer

Organize your thoughts about what you want the ManyChat bot to accomplish. Prepare any necessary access credentials, like accounts or tools, the expert might need. Be ready to share information on any past chatbot efforts and their outcomes.

Question 10

Why is it important to review ManyChat templates together?

Accepted Answer

Reviewing templates helps you see what your ManyChat expert has in mind for the bot's structure. It ensures alignment with your brand's tone and the project's goals before they start building. It's a good way to make sure you're both on the same page about what will work best for your audience.

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