What should I include in my job description to attract a top community manager on Contra?
Start with a clear project title. Mention the specific skills you need, like social media management or user engagement. Describe your company’s mission and culture to attract the right fit. Tell them what platforms they’ll manage. Also, detail the project timeline and deliverables.
How do I ensure the freelance community manager understands my brand's voice and goals?
Before hiring, share brand guidelines and key messaging with the freelancer. Have a meeting to discuss your brand's tone and objectives. Provide examples of past successful community interactions. Discuss how your brand interacts with its audience. This sets a clear direction for the community manager.
What deliverables should I agree on when hiring a community manager?
Determine key deliverables before starting. This could include weekly engagement reports, a content calendar, or monthly strategy meetings. Define the number of posts or interactions expected per week. Make sure both you and the manager understand these expectations. This keeps the project on track.
How do I evaluate the success of my freelance community manager?
Set clear KPIs like engagement rates, community growth, or resolution times for inquiries. Regularly review these metrics. Schedule check-ins to discuss performance and gather insights. Listen to how the manager plans to improve these numbers. This helps you see the value they bring to your brand.
Should I use specific tools to manage the freelance community manager's tasks?
Tools can streamline collaboration. Consider project management software like Asana or Trello for task tracking. Use Slack or email for direct communication. Provide access to any social media tools you use, like Hootsuite. These platforms help keep work organized and efficient.
What initial steps should I take after hiring a community manager?
Set up an onboarding session. Introduce the manager to your team and any relevant stakeholders. Provide all necessary tools and access credentials. Explain your workflow and any scheduled meetings. This helps the freelancer start smoothly and efficiently.
How can I provide feedback to my freelance community manager effectively?
Feedback should be specific and constructive. Use examples to show what works well and what needs improvement. Schedule regular feedback sessions. Encourage open dialogue to foster improvement. This keeps everyone aligned with project goals.
How do I establish a successful communication plan with a freelance community manager?
Start by setting clear communication expectations. Decide on preferred communication channels, like email or chat apps. Schedule regular updates and check-ins. Agree on response times and availability hours. This keeps communication smooth and timely.
What information should I provide to help the community manager start off strong?
Share important company materials like brand guidelines and user personas. Provide access to any relevant analytics or past community data. Explain your community's culture and preferences. Introduce them to any key team members they might interact with. This ensures they have a solid foundation to build on.
Who is Contra for?
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
What is the vision of Contra?
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.
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