How can I make sure the customer support freelancer understands my product well?
Provide detailed information about your product or service. Share user manuals, FAQs, and any training materials you have. Set up a meeting to walk them through the product's key features.
What is the best way to onboard a new customer support freelancer?
Create a structured onboarding plan. Include access to support tools and a list of common customer queries. Arrange a time for them to meet other team members and learn about your company culture.
How do I define clear deliverables for a customer support role?
List the tasks you need help with, like answering questions or solving issues. Set specific goals like response times or customer satisfaction ratings. Be clear on the frequency and type of updates you expect.
What tools should I provide to help the freelancer be effective?
Offer access to your customer support software, emails, and any chat systems. Make sure they have a way to track and report issues. Provide any brand guidelines or scripts they need to follow.
How do I agree on working hours with a customer support freelancer?
Discuss the hours you need them to be available. Consider time zones if they are in a different location. Be flexible and find a schedule that works for both of you.
What should I look for in their previous work when hiring?
Check their experience in similar customer support roles. Look for feedback from past clients or examples of how they've solved customer issues. Assess their ability to handle high-pressure situations.
How can I ensure effective communication with my freelancer?
Decide on the best channels for communication, like email or messaging apps. Set regular check-ins to discuss their progress and any issues. Make sure they know who to contact for help with different problems.
How do I get the project started smoothly with a new freelancer?
Begin with a kick-off meeting to discuss the project tasks and goals. Provide all necessary access to tools and information from day one. Introduce them to your team and set expectations clearly.
What should I do to evaluate the success of the freelancer?
Track key performance indicators like response time and customer feedback. Regularly review their work and provide constructive feedback. Keep open lines of communication to discuss improvements.
Who is Contra for?
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
What is the vision of Contra?
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.
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