What skills should I look for when hiring a freelance customer success manager?
Look for someone who is good at talking and listening to people. They should understand how to make customers happy and solve problems fast. It's great if they know about your industry and tools you use.
How can I set clear goals when I hire a customer success manager?
Start by thinking about what you want them to do, like talking to customers or fixing problems. Write these goals down so they are easy to understand. This helps everyone know what to do and makes it easier to finish the project together.
What is a good way to agree on deliverables with a freelancer?
Make a list of tasks you want the customer success manager to complete. Talk with them to make sure everyone understands the list and agrees on it. This way, you both know what needs to be done.
How can I make sure the project starts smoothly with a customer success manager?
Have a meeting to talk about the project and any important details. Share all the tools and information they will need. This helps make sure the freelance manager can start helping customers right away.
How often should I check in with a freelance customer success manager?
Plan regular meetings to see how things are going. Once a week is a good idea to start, but it can be more often if needed. This helps catch any problems early and keeps everyone on the same page.
What tools can I use to manage a freelance customer success manager?
Use tools like email or chat apps to stay in touch. Also, project management tools can help track progress and assign tasks. These tools make it easier to communicate and work together, even if you're far apart.
How can I ensure that the freelance manager aligns with my company’s values?
Talk about your company’s beliefs and how you like to treat your customers. Share any guidelines or principles you follow. This helps the freelance manager understand your company culture and work accordingly.
What are some strategies for setting expectations with a freelance customer success manager?
Be clear about what you need from them and when. Create a list of tasks and deadlines that you both agree on. Knowing what’s expected helps the freelance manager do their job well and on time.
How can I evaluate the success of a freelance customer success manager’s work?
Look at how happy your customers are and how many problems get solved. Check if the tasks you set at the start are being completed. Regular reviews help you see what is working well and what needs attention.
What should I do to support a freelance customer success manager during a project?
Make sure they have everything they need to help your customers. Be available to answer questions and provide guidance when needed. Supporting them helps them do their best work for your customers.
Who is Contra for?
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
What is the vision of Contra?
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.
