What should I include in my project description to hire a community support specialist on Contra?
It's important to clearly define the role and responsibilities. Mention specific skills such as communication or expertise in certain community platforms. Explain what the specialist will be supporting, whether it's a product, service, or community group.
How can I ensure the specialist understands my community engagement goals?
Share your community's mission and values with them. Provide examples of past successful engagements if possible. Align on key performance indicators that reflect your community's goals, like increased member interaction or problem resolution time.
What information should I share about my community's current status?
Discuss the size and type of the community, as well as any ongoing challenges. Highlight key features of your community, such as its platform or audience. This context will help the specialist tailor their approach effectively.
How do I determine the right deliverables for a community support specialist?
Consider what success looks like for your community. Common deliverables might include response time benchmarks or member engagement metrics. Make sure deliverables are clear and measurable for both parties.
What tools and resources should I provide to a freelance community support specialist?
Give them access to any necessary tools like communication platforms or support ticket systems. Share any helpful guides or documents about your products or community. Make sure they know who to contact if they need more information.
How can I ensure clear communication from the start of the project?
Establish a regular communication schedule, like weekly check-ins. Choose preferred methods of contact, like email or video calls. Set clear expectations for how and when updates should be shared.
How can I outline my expectations for the working relationship?
Write down your work expectations, including community response times and types of issues handled. Explain the level of independence or guidance you expect to provide. Discuss your preferred style of report or update for project progress.
What should my onboarding process include for a freelancer?
Introduce them to your team and community members they need to know. Provide a walkthrough of your community platform and any processes they need to follow. Make time for questions so they feel ready and informed.
How do I establish a timeline for the project's completion?
Discuss the project scope and break it into phases with deadlines. Have milestones that align with specific deliverables. Make sure both you and the specialist agree on the timeline and feel confident in its feasibility.
What are some ways to assess a freelancer's past experience with community support?
Review their portfolio or past work for specific examples of community management. Look for testimonials or reviews from previous clients who hired them. Consider how their experience matches your own community's needs and challenges.
Who is Contra for?
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
What is the vision of Contra?
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.
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