What qualities should I look for in a freelance account manager?
Look for someone who is organized and good at planning. They should have great communication skills and be good with people. It's important they understand your business and can show they have done similar work before.
How do I define clear deliverables with an account manager?
Start by writing down what you need them to do. Be specific, like saying, 'Manage client communication daily' or 'Compile monthly reports'. Make sure you both agree on the goals and how success will be measured.
How can I ensure a smooth onboarding process with my account manager?
Provide all necessary documents and information about your business. Introduce them to important team members they’ll be working with. Set up a meeting to discuss tools and processes they’ll need to use.
What tools should I provide to help an account manager succeed?
Offer access to project management software and communication tools. Training on your company’s preferred platforms is helpful too. Make sure they have everything they need to do their job well.
How can I measure the success of a freelance account manager in São Paulo?
Track their performance using KPIs like client retention rate and satisfaction surveys. Regularly evaluate the impact of their work on your client relationships. Compare the results with your business goals in São Paulo.
What should I include in the contract with a freelance account manager?
Your contract should have details on their responsibilities and deadlines. Include how and when they will get paid for their work. Also, specify confidentiality if sensitive information is involved.
How do I handle time zone differences if my account manager is in the State of São Paulo?
Discuss work schedules to find overlapping hours when you can. Use tools like scheduling apps to coordinate meetings. Be flexible and understand they might respond during their local business hours.
How often should I check in with a freelance account manager?
Schedule regular check-ins, like weekly or bi-weekly meetings. These meetings help you stay informed about progress and any challenges. Make adjustments to the plan if needed after hearing their updates.
What type of background should a freelance account manager have in São Paulo?
Look for someone with experience in industries relevant to São Paulo. Familiarity with local business etiquette and practices can be a plus. Consider their past success in managing accounts similar to yours.
How do I ensure clear communication with my account manager?
Set preferred communication channels like email or instant message apps. Establish a routine for updates, so you’re always informed. Encourage them to ask questions if anything is unclear.
Who is Contra for?
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
What is the vision of Contra?
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.
