Glossy Cliff
Streamlining B2B SaaS onboarding & customer retention.
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At-Risk Account Recovery for Meridian Care Group. Problem is Meridian Care Group was 10 months into their contract with only 4 of 7 sites active, an 11 percent no-show reduction against a 30 percent target, an NPS drop from plus 56 to plus 18, and board-level ROI scrutiny with...
Title is SaaS Onboarding and Churn Prevention for MedTrack Systems and PulseOps. Problem is MedTrack Systems, a healthcare administration company operating across 9 regional offices in East Africa, struggled with low product adoption, uneven digital literacy, a skeptical...
Enterprise Onboarding and Customer Success Plan for IronBridge Supply Co. and ProcureFlow. Problem is IronBridge Supply Co., an 800-person supply chain company operating 11 branches across Nigeria with a 120 million naira annual contract, had 11 branches each running informal...
SaaS Onboarding and Churn Prevention for MedTrack Systems and PulseOps.
Built a real-time web app for Customer Success Managers that captures post-call sentiment, tracks mood trends over time, and generates AI-powered account insights. CSMs can log mood, risks, opportunities and notes after every call. The AI auto-fills fields from raw call notes,...
