In my role as a UX Strategist, I helped the team to evaluate product ideas and create a product roadmap based on business and customer research.

I defined a roadmap for service improvements through user research and a customer journey map workshop.

Agile design process to improve a data management system. My tasks: UX design for data dashboards, user research, stakeholder interviews and design studios.

I helped Banff Lake Louise to increase website traffic through redesign and innovative travel features, based on user research.