fares mimoune
I design, develop, and automate your business
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Project Title:
Pulse System — Customer Success Engine & Interactive Blueprint
Project Role:
Full-Stack Developer / System Architect
Project Description:
“Technical Note: This project is a functional Prototype & Technical Blueprint built to explore advanced Python-driven scoring algorithms and high-fidelity frontend interactions. It serves as a skill-building showcase in data processing and UI/UX engineering, rather than a commercial product.”
The Challenge:
Modern Customer Success teams often struggle with fragmented data. I wanted to build a system that could ingest raw customer data, process it through a custom-weighted health algorithm, and visualize the output in a way that is both intuitive and visually striking.
The Solution:
I developed the Pulse Engine, a dual-layered system consisting of:
A Python Logic Core: A sophisticated engine that calculates "Pulse Scores" using NLP sentiment analysis and weighted usage metrics (Usage, Sentiment, and Time-decay).
An Interactive Dashboard: A premium, glassmorphic frontend that visualizes the technical architecture (via Mermaid.js) and includes a real-time simulator to test how different variables impact customer health.
Key Features & Technical Deep-Dive:
Algorithmic Health Scoring: Developed a custom formula P = (w1·U) + (w2·S) - (w3·T) to predict customer churn risk.
NLP Integration: Built-in sentiment analysis logic to evaluate customer feedback and support tickets.
Advanced Frontend Engineering: Implemented a particle system (Canvas API), 3D tilt effects, and intersection observers for a high-end, responsive user experience.
Scalable Architecture: Designed blueprint adapters for major enterprise tools like Salesforce, HubSpot, and Zendesk.
What I Learned:
System Architecture: How to structure complex logic so it can be easily integrated into automation platforms like n8n or Oracle Cloud.
Performance Optimization: Managing DOM-heavy animations and particle systems without compromising performance.
Data Visualization: Converting abstract mathematical models into interactive, easy-to-understand visual components.
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