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Emma Rillie
I turn operational chaos into execution that scales
New to Contra
Emma is ready for their next project!
Executive Coordination & Organizational Effectiveness in Global Healthcare
Title:
Project Coordination & Executive Operations Support
Description:
Supported executive leadership within a global healthcare organization by managing operational coordination, executive communications, reporting workflows, contracts, payments, and cross-functional initiatives.
Improved operational consistency and reporting accuracy through workflow improvements and structured coordination across departments and stakeholders.
Key Outcomes:
Coordinated contracts, payments, and compliance documentation
Strengthened operational reporting consistency
Supported executive communications and leadership coordination
Improved cross-functional workflow execution
Skills:
Executive Coordination, Healthcare Operations, Project Coordination, Workflow Management, Reporting, Cross-Functional Communication
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Fractional Chief of Staff for Founders & Executives
Title:
Fractional Chief of Staff & Business Operations Consultant
Description:
Partner with founders and executives to translate strategic priorities into structured execution across operations, finance, systems, and internal workflows. Lead cross-functional initiatives from planning through implementation while improving accountability, visibility, and organizational alignment.
Conduct operational reviews to identify inefficiencies, streamline workflows, and implement scalable systems that support long-term growth and execution.
Key Outcomes:
Built workflows and reporting structures for executive decision-making
Improved accountability and execution tracking across leadership priorities
Reduced operational fragmentation across systems and teams
Led strategic initiatives from scoping through implementation
Served as central liaison between leadership, vendors, and partners
Skills:
Chief of Staff, Strategic Operations, Cross-Functional Leadership, Executive Partnership, Systems Building, Operational Strategy, Workflow Optimization
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Operations & Process Transformation for PE-Backed Healthcare Organization
Title:
Finance Operations Transformation & Process Optimization
Description:
Led cross-functional finance and operations initiatives for a healthcare organization, redesigning and enforcing contract-to-cash workflows, reporting systems, and operational processes to improve financial visibility and execution.
Acted as a strategic operational partner to leadership while supporting billing operations exceeding $20M annually. Helped improve organizational efficiency through systems integration, workflow standardization, and operational discipline.
Key Outcomes:
Accelerated approximately $1M in receivables through workflow redesign
Maintained a 36-day DSO during COVID
Supported $20M+ annual billing operations
Served as SME for NetSuite implementation and Salesforce integration
Improved operational visibility and reporting accuracy
Skills:
Business Operations, Process Improvement, Financial Operations, NetSuite, Salesforce, Systems Integration, Workflow Design, Reporting
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Executive Operations & Lifestyle Management for Global Executive
Title:
Chief of Staff & Executive Operations Partner for Global Executive
Description:
Served as a strategic operations and lifestyle management partner to a global executive overseeing multiple businesses and investments. Managed high-level business and personal operations including complex travel logistics, vendor coordination, financial oversight support, scheduling, and executive communications.
Built operational systems and workflows that improved visibility, organization, and execution across multiple moving priorities while maintaining absolute discretion and confidentiality. Acted as a trusted liaison between leadership, vendors, and external stakeholders to ensure alignment and follow-through across initiatives.
Key Outcomes:
Directed execution across business and personal operations
Managed complex international travel and logistics
Built systems for planning, vendor oversight, and operational coordination
Maintained executive alignment across multiple stakeholders
Handled sensitive financial and operational matters confidentially
Skills:
Executive Operations, Lifestyle Management, Travel Coordination, Vendor Management, Chief of Staff, Executive Support, Operational Systems, Confidentiality
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