Elisa Mendoza
Clinical Psychologist | Trust & Safety & UX Research
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This case study explores how qualitative research can be used to better understand user behavior during high-stakes onboarding experiences. Through semi-structured interviews and thematic analysis, I examined the emotional, cognitive, and trust-related factors that influence decision-making when users are asked to share sensitive information. As a Clinical Psychologist transitioning into UX Research, I am particularly interested in the intersection of human behavior, trust, and digital experiences.
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