Ebikere Sonia Ngwobia
CRM & Support Systems Specialist for Founders
New to Contra
Ebikere Sonia is ready for their next project!
Building a Full-Stack Solar & HVAC Web App — End to End, No Traditional Code.
This web app includes an e-commerce storefront, a repairs and installation booking portal, instalment payment tracking, an AI-powered chatbot, and role-based authentication for customers, engineers, and admins, with Paystack integrated as the primary payment gateway.
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This workflow takes a topic from a spreadsheet, uses AI to generate prompts, creates a video via an external API, handles retries/errors, then auto-publishes to YouTube , completely hands-free. It's a content automation system built in n8n.
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Zendesk + Make Automation Workflow
Designed and implemented a support automation workflow that improves ticket resolution efficiency. The system automatically sends confirmation messages when a ticket is resolved, detects customer responses (YES/NO), escalates unresolved issues, and closes inactive tickets after 48 hours. By combining event-based triggers with scheduled monitoring, the workflow reduces manual follow-ups, improves response handling, and saves up to 200+ hours of support time monthly.
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Built a structured scheduling system using Google Calendar.
Defined availability rules, added buffer logic, automated confirmations, and eliminated booking conflicts.
CEO Meetings now move from request to follow-up without manual coordination.
I design the path first , then automate it.
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