A leadership development program had real bones — great mentors, meaningful coaching, personal storytelling. Learners still weren't finishing it.
The problem wasn't the content. It was the connective tissue. Every component had been built independently, with no shared thread linking them together. The mindset assessment learners completed on day one was never referenced again — valuable self-knowledge with nowhere to go.
I diagnosed the breakdown, mapped the full learner journey, and repositioned the assessment as the anchor the program had been missing. Then I rebuilt the assessment itself — paper form to interactive digital tool — with automatic scoring, personalized feedback, LMS integration, and guidance for mentors and coaches on how to weave it through every session.
Drop-off declined significantly. Learners came in with more self-awareness. Facilitators finally had a shared thread to pull on. The program didn't just get more structured — it got more human.
Services: Needs Analysis, Learning Strategy, Interactive Tool Development
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TRACS Profitability Workshop
NAPA TRACS is a comprehensive auto repair shop management
software designed to increase a shop's efficiency and profitability. In this 4
An hour-long course, I combine Camtasia tutorials along with software simulations to
help the shop owners learn to use specific features of the software more
quickly to help their shops make more money.
There is also a comprehensive exam at the end, which requires the
user to demonstrate proficiency with the software to earn certification.
The course is currently being rolled out to all the NAPA shops in the US.
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