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Cover image for Overview Improved scheduling operations and team
Overview Improved scheduling operations and team coordination by designing and implementing a structured workflow system, enabling better visibility, smoother handoffs, and more consistent execution. Context The scheduling function was managing high-volume requests across time zones, with unclear ownership, limited visibility into pending work, and inconsistent handoffs between team members. Role Led the redesign of the scheduling and coordination workflow, working across teams to introduce structure, improve visibility, and create more consistent ways of managing requests. Execution - Designed and implemented an Asana workflow to manage scheduling and broader administrative tasks - Structured request intake, assignment, and progress tracking to improve clarity and ownership - Created SOPs and training modules to support adoption across the team - Partnered with IT to implement a shared inbox and calendar with appropriate access and permissions - Introduced systems to improve information access and ensure smoother handoffs across time zones Outcome Scheduling operations became more structured and easier to manage, with clearer ownership, improved visibility across requests, and smoother transitions between team members. The new system reduced friction, improved tracking, and supported more consistent execution across the team.
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