Projects using Microsoft Excel in Stoke-on-Trent

Projects using Microsoft Excel in Stoke-on-TrentProjects using Microsoft Excel in Stoke-on-Trent

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Structured Shift Handover — Repeatable Knowledge Transfer

5 Why RCA Tool — Evidence-Led Root Cause Analysis

Action & Evidence Tracker — Closure Control System

ShiftOps Control Pack — Daily Operations System

I built this 5 Why Root Cause Analysis tool to help operations teams move beyond symptoms and identify underlying causes. It structures the problem statement, immediate containment, five levels of questioning, corrective action ownership and an effectiveness check so problems are closed with evidence rather than assumptions

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I built this structured shift handover tool to reduce information loss between operational shifts. It gives managers a consistent way to hand over safety issues, service position, staffing, equipment problems, quality exceptions, priorities and open actions so the incoming shift knows exactly what needs attention.

I built this Action & Evidence Tracker to give operations teams clearer ownership, due dates, priorities and closure evidence. It is designed to reduce vague follow-up, surface overdue actions and make “done” mean controlled closure rather than just a status update.

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I designed and built the ShiftOps Control Pack as a practical operations-management system for high-volume environments. It combines KPI visibility, daily shift control, action ownership, structured handovers and root-cause tools in one Excel workbook. The aim is to give managers a simple, usable control system rather than another complicated reporting spreadsheet.