Project Management Projects in PortlandProject Management Projects in Portland
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Cover image for Digital Product Lead: Member Portal Modernization The Challe...
Digital Product Lead: Member Portal Modernization The Challenge Modernizing a legacy portal for a major US healthcare provider to improve transparency and accessibility for millions of users. Key Outcomes Claims Transparency: Integrated real-time claims data into the portal, enabling member self-service and reducing support volume. Global Accessibility: Led the Spanish language enablement initiative, removing barriers to care for a diverse member base. Mobile Evolution: Directed a responsive pharmacy tool POC, transitioning legacy desktop views into a modern, cross-device experience. Expertise Product Ownership: Managed complex backlogs and stakeholder alignment in a regulated environment. Agile Delivery: Scaled Scrum practices to ensure high-quality, predictable releases.
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Cover image for Lead Development of Mobile App
Lead Development of Mobile App to Optimize Operations Across 12 Medical Centers I led a 7-person team, including a Product Owner, UX Designer, iPhone Developer, Web Developer, and 2 Testers to develop a mobile application that helped medical center operations teams improve efficiency across multiple medical centers. Working iteratively with feedback from 3 initial medical centers, we created a system to track occupancy in real time, including floor and department-level data, while standardizing metrics across locations. Our work streamlined operations, improved data visibility, and earned an Innovation Award from CIO Magazine: Kaiser Permanente streamlines operations with analytics (https://www.cio.com/article/193464/kaiser-permanente-streamlines-operations-with-analytics.html).
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