Freelancers in PalembangFreelancers in Palembang
CAD Designer X CNC Programmer
New to Contra
CAD Designer X CNC Programmer
AI Automation & Backend Developer
New to Contra
AI Automation & Backend Developer
Cover image for 🚀 Built an Advanced AI
🚀 Built an Advanced AI Customer Support Automation with n8n I’ve completed AI Customer Support v2, a significantly more advanced version of my previous customer support workflow. The workflow now includes: • 79 nodes and 72 connections • Multi-channel intake: Web, WhatsApp, Telegram, Email, and Discord • Rate limiting and customer resolution • Conversation and escalation management • RAG-based knowledge retrieval • Sentiment analysis • Intent classification • Multi-agent routing with 5 specialized AI agents • AI tool calling for orders, refunds, email, and password reset • Automated human handoff and ticket creation • Analytics and AI execution logging • SLA monitoring and health checks • Scheduled background processes The architecture is divided into several layers: Intake → Intelligence → Tool Calling → Response → Observability I also designed the workflow with customization in mind, including the ability to add new AI specialists, tools, and LLM providers. This project was built to explore how n8n can be used beyond simple AI workflows and into more structured, production-oriented automation systems. There are still areas I want to improve, particularly vector-based RAG, native function calling, and scaling the LLM layer. Next step: documenting and publishing the project on GitHub. Tagar#n8n (https://www.linkedin.com/search/results/all/?keywords=%23n8n&origin=HASH_TAG_FROM_FEED) Tagar#AIAutomation (https://www.linkedin.com/search/results/all/?keywords=%23aiautomation&origin=HASH_TAG_FROM_FEED) Tagar#AIEngineering (https://www.linkedin.com/search/results/all/?keywords=%23aiengineering&origin=HASH_TAG_FROM_FEED) Tagar#Automation (https://www.linkedin.com/search/results/all/?keywords=%23automation&origin=HASH_TAG_FROM_FEED) Tagar#AIAgent (https://www.linkedin.com/search/results/all/?keywords=%23aiagent&origin=HASH_TAG_FROM_FEED) Tagar#CustomerSupport (https://www.linkedin.com/search/results/all/?keywords=%23customersupport&origin=HASH_TAG_FROM_FEED) Tagar#RAG (https://www.linkedin.com/search/results/all/?keywords=%23rag&origin=HASH_TAG_FROM_FEED) Tagar#WorkflowAutomation (https://www.linkedin.com/search/results/all/?keywords=%23workflowautomation&origin=HASH_TAG_FROM_FEED)
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Empowering users through intuitive and functional design.
Empowering users through intuitive and functional design.
Expert UI UX Designer | Web Design | Mobile App Design
Expert UI UX Designer | Web Design | Mobile App Design
Data Analyst and WordPress Developer
Data Analyst and WordPress Developer
Expert UI/UX Design | Product Management Pro
Expert UI/UX Design | Product Management Pro