Bambang saputra jaya
AI Automation & Backend Developer
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- Followers
🚀 Built an Advanced AI Customer Support Automation with n8n
I’ve completed AI Customer Support v2, a significantly more advanced version of my previous customer support workflow.
The workflow now includes:
• 79 nodes and 72 connections
• Multi-channel intake: Web, WhatsApp, Telegram, Email, and Discord
• Rate limiting and customer resolution
• Conversation and escalation management
• RAG-based knowledge retrieval
• Sentiment analysis
• Intent classification
• Multi-agent routing with 5 specialized AI agents
• AI tool calling for orders, refunds, email, and password reset
• Automated human handoff and ticket creation
• Analytics and AI execution logging
• SLA monitoring and health checks
• Scheduled background processes
The architecture is divided into several layers:
Intake → Intelligence → Tool Calling → Response → Observability
I also designed the workflow with customization in mind, including the ability to add new AI specialists, tools, and LLM providers.
This project was built to explore how n8n can be used beyond simple AI workflows and into more structured, production-oriented automation systems.
There are still areas I want to improve, particularly vector-based RAG, native function calling, and scaling the LLM layer.
Next step: documenting and publishing the project on GitHub.
Tagar#n8n (https://www.linkedin.com/search/results/all/?keywords=%23n8n&origin=HASH_TAG_FROM_FEED) Tagar#AIAutomation (https://www.linkedin.com/search/results/all/?keywords=%23aiautomation&origin=HASH_TAG_FROM_FEED) Tagar#AIEngineering (https://www.linkedin.com/search/results/all/?keywords=%23aiengineering&origin=HASH_TAG_FROM_FEED) Tagar#Automation (https://www.linkedin.com/search/results/all/?keywords=%23automation&origin=HASH_TAG_FROM_FEED) Tagar#AIAgent (https://www.linkedin.com/search/results/all/?keywords=%23aiagent&origin=HASH_TAG_FROM_FEED) Tagar#CustomerSupport (https://www.linkedin.com/search/results/all/?keywords=%23customersupport&origin=HASH_TAG_FROM_FEED) Tagar#RAG (https://www.linkedin.com/search/results/all/?keywords=%23rag&origin=HASH_TAG_FROM_FEED) Tagar#WorkflowAutomation (https://www.linkedin.com/search/results/all/?keywords=%23workflowautomation&origin=HASH_TAG_FROM_FEED)
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AI Automation & n8n
I build AI-powered automation workflows using n8n, APIs, Python, and LLMs to reduce repetitive work and streamline business processes.
What I can build:
AI customer support workflows
AI chatbots and AI agents
WhatsApp automation
API integrations
Data processing and business automation
LLM integrations with OpenAI and other AI providers
Custom n8n workflows
You will receive a production-ready workflow, configured integrations, documentation, and support for deployment.
https://contra.com/s/WcYmo2el-ai-automation-and-n8n
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AI Customer Support Automation Platform
Built an AI-powered customer support platform using n8n, Ollama, Docker, MySQL, and REST APIs. The system automates customer inquiries, generates intelligent responses, and streamlines support workflows with a scalable, self-hosted AI architecture.
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AI CRM Automation Platform
Built an AI-powered CRM automation platform that captures leads, performs AI-based lead scoring, automatically qualifies prospects, and streamlines CRM workflows using n8n, Ollama, MySQL, Docker, and REST APIs.
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