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In terms of social impact, Hero helped members live their best lives by ensuring they took their medication on time. I joined the company to design and develop the consumer experience from end-to-end with a tight-knit team right from the start. We focused on two key sprints: Setup: Onboarding accounts, setting up schedules, and loading the medication dispenser with pills. Day-to-day usage: How members get notified when it's pill time, dispensing meds, and what happens if they miss a dose—cue the caregiver experience. Incredibly complex digital/physical interactions made simple. Sometimes when you're grinding, you don't realize the impact until a member reaches out and says: "I want to say how this machine has changed my life! Because of Hero I've not had a seizure in months."
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