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Ezra Rayburn's avatar
Ezra Rayburn
Jerusalem, Israel
55% Support Reduction | Salesforce & IAM Architect
New to Contra
55% Support Reduction | Salesforce & IAM Architect
Cover image for The Problem: Revenue generating roles
The Problem: Revenue generating roles were vulnerable to credential theft. The organization needed to harden its security perimeter without disrupting sales velocity or user experience. The Solution: Implemented Multi Factor Authentication (MFA) via Salesforce Authenticator and IP Whitelisting. I applied Privileged Access Management (PAM) to high value Service Accounts and configured Fine Grained Password Policies (FGPP). The Impact: 100% MFA compliance for all production and staging environments. Secured high value Service Accounts via Interactive Logon Restrictions. Zero disruption to the Revenue Engine during security hardening.
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Cover image for The Problem: SaaS Sprawl across
The Problem: SaaS Sprawl across tools like Slack, Jira, and Salesloft led to budget leakage and zombie licenses that were no longer in use. The Solution: I established a recurring License Audit and automated deprovisioning workflow. By integrating MS Outlook with Salesforce, I ensured 100% data capture while identifying dormant accounts for seat reclamation. The Impact: 30%+ reduction in monthly underutilized license costs. 38% increase in productivity through automated support tools. Standardized configurations to prevent future SaaS budget bloat.
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Cover image for 55% Support Reduction via Automated
55% Support Reduction via Automated Salesforce Provisioning The Problem: High growth scaling creates Admin Debt. Manual onboarding for 600+ users was stalling innovation, creating security gaps, and flooding IT with tickets. The Solution: I built a secure, automated bridge between Directory Services and Salesforce. Using JIT (Just-in-Time) provisioning and SAML based SSO, I mapped user attributes (Department, Title, Federation ID) to automate access from the first productive hour. The Impact: 55% reduction in access related support ticket volume. Eliminated manual onboarding friction for a 600 user environment. Hardened security posture by ensuring precise, automated access.
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Cover image for Technical Exhibit: Windows Server 2025
Technical Exhibit: Windows Server 2025 Enterprise Simulation: Active Server Manager dashboard for a simulated 600-user environment. This infrastructure serves as a high-fidelity sandbox where I stress test SAML Single Sign On (SSO) handshakes, JIT provisioning schemas, and AGDLP nesting strategies before moving configurations into client production Orgs. This Proof of Work ensures zero downtime deployments and 100% attribute parity between Directory Services and Salesforce.
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Microsoft Outlook(3)
Haris Khan's avatar
Haris Khan
Karachi, Pakistan
Customer Support | Customer Relations | Virtual Assistant
Customer Support | Customer Relations | Virtual Assistant
Cover image for Customer Service and B2B Collaboration Enhancement
Customer Service and B2B Collaboration Enhancement
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8
Cover image for Business Enlistment on the yellow pages directory
Business Enlistment on the yellow pages directory
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9
Cover image for Efficient Calendar Management for Executives
Efficient Calendar Management for Executives
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3
Cover image for Professional email writing
Professional email writing
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5
Microsoft Outlook(4)
Wesley Foster's avatar
Wesley Foster
Windsor, Canada
Business Development Specialist - Growth, Marketing, Data
Business Development Specialist - Growth, Marketing, Data
Cover image for Windsor International Film Festival
Windsor International Film Festival
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8
Cover image for New Tech Old Industry
New Tech Old Industry
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7
Cover image for Timberland Homes - Contracting, Growth, Efficiency
Timberland Homes - Contracting, Growth, Efficiency
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8
Cover image for Cooper’s Hawk Winery – Marketing, Advertising, Growth
Cooper’s Hawk Winery – Marketing, Advertising, Growth
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1
Microsoft Outlook(4)