Project title FlowFix Plumbing — AI Front Desk & Dispatch

Business name FLOWFIX PLUMBING Location: Phoenix, Arizona

One-line problem statement FlowFix is a solo plumbing business losing valuable hours to customer calls, job qualification, scheduling, rescheduling, and follow-up while Mike is out doing the actual work.

Short project description

FlowFix is an AI front desk and dispatch agent for Mike Carter, a solo plumber in Phoenix, Arizona.

Instead of making Mike stop working every time a customer asks “Can you come tomorrow?”, Flow lets customers describe their problem naturally, collects the information needed to qualify the job, checks the service area and availability, and turns the request into a confirmed appointment.

Flow can handle normal bookings autonomously, while escalating emergencies and unusual situations when Mike's judgment is required.

The result is a simple workflow:

Customer asks → Flow understands → Flow acts → Mike works.

Business quirks / scenario

The business

FlowFix Plumbing is a solo, owner-operated plumbing business serving Phoenix, Arizona.

The owner

Mike Carter is the plumber, dispatcher, scheduler, and customer-service person — all at once.

The problem

Mike is usually on a job when new customers call or message. Customers often don't know exactly what plumbing service they need, send incomplete information, ask about availability, reschedule at the last minute, or need updates while Mike is working.

The operational quirks

Mike works alone.

Customers contact him while he's on-site.

Job descriptions are often incomplete.

Photos are useful for qualifying jobs.

Travel time affects scheduling.

Emergency jobs can disrupt the day's route.

Some unusual jobs require Mike's judgment.

Customers need easy rescheduling and cancellation.

Mike needs to know which requests actually require his attention.

What Flow changes

Flow handles normal customer intake, qualification, scheduling and follow-through automatically, while escalating exceptions to Mike.