Patient Safety Incident Reporting System

Patient safety reporting at Northwell Health was spread across Jira tickets, email attachments, and an Access database. Reports were often duplicated, supporting documents were difficult to locate, and staff had limited visibility into ownership and resolution status. I led the design of a centralized reporting platform that supported the full incident lifecycle across 20 hospitals.

As lead designer, I owned the UX and visual design from discovery through validation. I interviewed clinicians, patient safety leaders, and operational teams to understand how incidents were reported, reviewed, escalated, and resolved. I mapped the fragmented process, defined the needs and permissions of each user group, and designed guided reporting flows that balanced fast submission with structured data capture. I also facilitated a five-day design sprint to align clinical, product, engineering, and compliance partners before development.

The final platform gave frontline staff a faster way to submit incidents and allowed multiple contributors to work from one shared report. Automated reminders, visible status tracking, and structured data helped reviews move forward while giving leadership a clearer view of trends and recurring risks. The system reduced duplicate reporting, improved staff adoption, and created a more reliable foundation for learning from safety events and near misses.