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Leah's avatar
Leah Mirra
• May 7
Reviewed a service-based business to identify gaps across operations and customer experience.
This audit focused on how work was actually functioning day-to-day — including communication, workflow consistency, and service delivery.
Identified key friction points such as inconsistent processes, over-reliance on manual coordination, and lack of clear structure across tasks and teams.
Provided practical recommendations to simplify workflows, improve consistency, and create a more scalable operating model.
The goal was to reduce inefficiencies, strengthen execution, and improve the overall customer experience through clearer systems and better alignment.
Business StrategyBusiness Workflow AutomationBusiness OperationsGoogle DocsLoom
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