Worked on a therapy platform that was losing people fast, and the fix sat in the boring parts aro...Worked on a therapy platform that was losing people fast, and the fix sat in the boring parts aro...
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Worked on a therapy platform that was losing people fast, and the fix sat in the boring parts around the sessions: booking, messages, knowing what comes next. Churn dropped 24%.
What's the least glamorous thing you've fixed that moved a real number?
Her patients were ready to book. Her phone just couldn't keep up.
Meet Dietitian Pradeepa. She runs her own clinic in Coimbatore, South India, with 19+ years in practice. She is a real client, and she is my own dietitian.
The problem in one line: every booking took a chain of WhatsApp messages, Instagram DMs and missed calls, so enquiries went cold, patients forgot to come, and one day off meant calling everyone herself.
So I built Milo in @Lovable . He is her AI clinic assistant, named after her dog 🐾
For patients (the front door)
→ One booking link. Pick a consultation, pick a slot, confirmed in under a minute.
→ WhatsApp confirmation straight away, a reminder the day before, and a follow-up after the visit.
For Pradeepa (the follow-through)
→ She asks Milo, in the app or on WhatsApp: "What are my appointments tomorrow?"
→ She says "I'm not available tomorrow" and Milo moves all five patients and tells each one.
→ Bookings, earnings and no-shows in one place.
I built it for a contest. Now it runs her clinic: it is live on her own domain and real patients book through it ❤️
Small update: the last screenshot above is from an earlier version, when the assistant was still called Sana. After Pradeepa's feedback it became Milo, named after her dog 🐾.
Here is the current home screen, the same one you see in the demo video and on the live app.