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Built an enterprise-grade AI customer support ticket automation system using n8n and Google Gemini, designed for zero ticket loss even during API outages.
Key features:
Real-time ticket ingestion via Webhooks with automated data cleaning
Idempotency check against Airtable CRM to prevent duplicate tickets and redundant costs
AI-powered routing — Gemini classifies department, sentiment, and priority
Built-in fallback logic: if the AI API goes down or hits rate limits, the system automatically defaults to safe routing (General/Medium priority) instead of failing — the workflow never stops
Dual-data sync: tickets saved to Airtable, backed up in Google Sheets, and pushed to Slack for instant team alerts
Automated customer response loop via Gmail
The result: a fully autonomous support system that handles volume spikes, filters duplicates, self-heals during AI outages, and keeps operations running with zero manual intervention.
Tech stack: n8n, Google Gemini, Airtable, Google Sheets, Slack, Gmail, Webhooks, JavaScript.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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👋 I'm new to Contra and I did my first post without realizing I hadn't even introduced myself!
Hey I'm Katya, I'm an AI Systems Architect, marketer and yoga teacher.
I build AI systems that bring in business and handle the work behind it. A voice agent that calls new leads back within seconds and books the appointment. A pipeline that traced 16,900+ leads to the ads that brought them. Listing videos made from the photos a real estate agent already has.
The marketing side came first. I built the multi-channel campaign for Jay Shetty's launch (22 million followers). After that I discovered the tech world and when AI came along, I realized I'm a builder at heart and never looked back! Building is so much fun 🤍
Here's what I've shared:
My first post: on building a fully AI-made YouTube video, end to end, because I'm camera shy 🙈 https://contra.com/community/MP9mFRuT-im-building-my-first-fully-ai-made
Last thing, if you're building with AI video or automation, I'd like to see what you're working on
And if you're hiring: I may be new to Contra but definitely not new to this work. Reach out for AI agent builds, apps, websites or anything in between.
P.s The video below is my AI avatar. My profile video is the real me :)
Nice Portrait....Has everything from a great pose, great composition and lighting and perfect environment setting.
Same prompt. Same concept. Two AI tools. 👀
I gave ChatGPT and Gemini the exact same prompt to create a luxury perfume ad creative.
No changes. No extra instructions.
Now I want to know what YOU think:
Which creative did it better?
🔵 A— Gemini
🟣 B— ChatGPT
Look at the overall concept, visual quality, composition, typography, and how “ad-ready” it feels.
Who wins this round? 👀
Vote below and tell me what made you choose your answer.
#AIContent #AIAdvertising #AdCreative #CreativeStrategy #ChatGPT #Gemini #SocialMediaManager #SocialMediaStrategy #SocialMediaMarketing #MarketingStrategy #DigitalMarketing #ContentCreation
11 voted
39%
17 voted
61%
28 votes
Closed
I will go with Chatgpt on this.
It looks more luxurious and eye catching 🔥
BEFORE it shows your post to a single STRANGER.
And most headlines tell it nothing.
The system is called 360Brew.
It doesn't just read your post.
It reads your profile, your last posts,
and the reader's history.
Then it asks one question:
"Who is this person an expert for?"
No clear answer?
No stranger reach.
That matters more than ever.
Per 2026 algorithm studies, only ~31%
of a LinkedIn feed comes from people you follow.
The other ~69% is interest-based.
Strangers. Your future clients.
Two more numbers worth knowing:
→ 8 on-topic posts out of 10 beat 6 out of 10
by roughly 30% in reach.
→ Your profile now counts as proof.
If your headline says "Helping people grow,"
the AI can't place you anywhere.
So posting more won't save you.
→ Rewrite your headline:
"I help [who] get [result]."
→ Make your About and banner say the same thing.
→ Keep 8 of every 10 posts on that one problem.
(Yes, it feels boring.
Boring is how the AI learns you.)
Being known for one thing
beats being liked for ten.
Paste your headline in the comments.
I'll tell you what LinkedIn probably thinks you do.
