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Virtual Assistant Task Management😊
Created a simple task management system to organize daily tasks, priorities, deadlines, and follow-ups. This sample shows how I can help keep administrative work organized and easy to track.
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AI-Powered Client Enquiry Automation
Project Overview:
I built an AI-powered client enquiry automation workflow using Zapier, Google Forms, Google Sheets, AI by Zapier, Gmail, and Google Calendar.
The goal was to automate the initial handling of client enquiries from receiving the enquiry to understanding the client's needs, sending an acknowledgement, and creating a follow-up task.
The Problem:
Managing client enquiries manually can be repetitive and time-consuming. Each new enquiry needs to be reviewed, categorized, summarized, responded to, and followed up.
Without a structured process, it's easy for enquiries to be delayed or follow-ups to be missed.
The Solution:
I designed a workflow that automates these repetitive administrative tasks while using AI to analyze the information provided by the client.
The automation follows this process:
Client submits enquiry
↓
Google Sheets captures the enquiry
↓
AI analyzes the enquiry
↓
Gmail sends an acknowledgement
↓
Google Calendar creates a follow-up
How It Works:
1. Enquiry Collection.
The client submits their details and enquiry through a Google Form. The information is automatically recorded in Google Sheets.
2. AI Analysis.
AI by Zapier reviews the enquiry and extracts key information such as the service category, priority, concise summary of the client's needs, and recommended next action.
This eliminates the need to manually review every enquiry just to determine what it is about and how it should be handled.
3. Automated Client Response.
After the enquiry is processed, Gmail automatically sends the client an acknowledgement, ensuring they receive a timely response.
4. Follow-Up Management.
The workflow creates a Google Calendar follow-up, helping ensure that the enquiry doesn't get lost after the initial response.
Result:
The completed workflow turns a manual enquiry process into a structured automated system:
Capture → Analyze → Respond → Follow Up
The key improvement is the use of AI as a decision-making layer, rather than simply moving information from one application to another.
This demonstrates how AI automation can reduce repetitive administrative work, improve response consistency, and help businesses stay organized with client enquiries.
Tools Used:
Zapier | AI by Zapier | Google Forms | Google Sheets | Gmail | Google Calendar
Skills Demonstrated:
AI Automation • Workflow Design • Administrative Automation • AI Prompting • Client Enquiry Management • Email Automation • Calendar Automation • Process Optimization
Really clean workflow, Ann. The Capture → Analyze → Respond → Follow Up structure makes the business value immediately clear. One useful next layer could be an exception route for urgent or low-confidence enquiries, so AI handles the routine cases while anything uncertain...
Day 2 on Contra: okay, let's actually talk 👇
I could open with "detail-oriented team player" and we'd both fall asleep before I finished typing it. So instead...
Hi, I'm Shawnte, and I promise this is more interesting than a resume.
Here's what I've noticed after 10+ years doing this work: most people in the admin/data space are great at one thing. Either they're the spreadsheet whisperer who disappears into the backend, or they're the client-facing charmer who couldn't tell you where the numbers actually live. I've never understood why those had to be separate people.
On one hand:
🧠 The analyst side - I'm the person who has the data entry, calendar management, strategic planning, reporting, troubleshooting support, program & community coordination. I build the systems that keep chaos from becoming a crisis.
🎯 The creative-director side - I spent a decade as a fashion model and coach, which taught me how to walk into a room (or a Zoom call), read what's actually needed, and make people feel taken care of. Poise under pressure isn't a personality quirk of mine. It's a professional skill, and it shows up in how I handle clients.
Fine print translation is you're not just getting a task-doer. You're getting someone who can spot the broken process and make the client-facing side of your business look as sharp as the backend runs.
A curated set of 10 Pinterest pins created for beauty brands, skincare businesses, makeup artists, wellness creators, and lifestyle bloggers. This project combines soft pink aesthetics, modern typography, clean layouts, and premium visual hierarchy to create polished, scroll-stopping content that feels elegant, on-brand, and easy to engage with.
Tags: Beauty Design, Pinterest Pins, Skincare Graphics, Makeup Design, Social Media Design, Pinterest Templates, Beauty Branding, Feminine Design, Content Design, Lifestyle Branding
Clean and elegant work. The soft aesthetic fits beauty brands really well.