Congrats on getting it approved. Drafting instead of auto-sending is the right default. One edge case worth a guard: calls where the transcript comes back empty or cut short, otherwise the model writes a confident follow-up from almost nothing.
Manual work is always better than ai slop you can use ai for some clips but full video made with ai is unprofessional and a waste of money and resources
The point about people quietly training AI on today's manual tasks is the part most of us underestimate. Do you think the craft shifts to directing and curating those models, rather than disappearing entirely?
Same support inbox, one difference. Left keeps a human on every send. Right lets the AI send on its own once the draft confidence passes 90, refunds and cancellations excluded.
I built both in Relay this week and I still cannot decide.
Would you flip that switch for your own customers, and at what number?
I'd flip it per topic, not per score. A 90 on a question the AI has answered hundreds of times is safe. A 90 on a question it has never seen is still a guess. Can Relay set a different threshold per topic?