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Marketing Director at Aycana - a food brand launched via eCommerce and Amazon in 2025.
- Directed marketing strategy, analytics, and creative execution across Amazon, Shopify, and social channels.
- Implemented performance frameworks linking spend to ROI and growth KPIs.
- Led influencer, email, and paid media programs with a focus on efficiency and scale.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Some brands are built around a logo. MCHN was built around a man. Nick Lavery — Green Beret, above-the-knee amputee, the first Special Forces operator to return to combat after that kind of loss — didn't start a fitness company. He built a philosophy. My role was to extend that philosophy into something new: Readiness. A sub-brand built from nothing, designed to carry the same weight as the name it lived under.
Amazing work!
Designed and built a fully automated post-purchase email flow to help a new e-commerce brand collect authentic Trustpilot reviews while protecting their public reputation from day one.
The Challenge
The brand had zero reviews and no system to collect them. They needed social proof quickly, but couldn't risk negative feedback going public before they'd had the chance to address issues internally.
What I Built
A 2-email Klaviyo flow triggered on order fulfillment with an embedded 5-star rating poll. The poll routes customers based on their selection:
• 1–3 stars → Private Google Form for internal feedback ("what went wrong?")
• 4–5 stars → Directly to the brand's Trustpilot page for a public review
Key design decisions:
→ Triggered on fulfillment, not order placement (accuracy)
→ 5-day delay before first email (genuine product experience)
→ Follow-up sent only to non-clickers after 5 days (deliverability)
→ In-email poll to reduce friction before intent is captured
Results
✔ 7 verified Trustpilot reviews collected
✔ 6 five-star ratings · 1 four-star rating
✔ 0 negative reviews published
✔ Fully automated — runs on every order with no manual effort
Skills used: Email marketing strategy, Klaviyo flows, copywriting, customer journey design, conversion optimisation.
nice work
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Great Work.
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