Led the design of McDonald's internal communications platform — a centralized intranet connecting frontline crew, store managers, regional leadership, and corporate teams across one of the world's largest restaurant operations.

The challenge: critical operational updates were getting lost in fragmented comms, never reaching frontline staff reliably. The solution required role-based information surfaces (the same platform serving a corporate VP and a crew member on shift), a priority-signaling system (critical / informational / social) so urgent updates were never buried, and a content architecture that let corporate publish once and route automatically to the right stores, roles, and regions.

Delivered a complete enterprise intranet design, built for regional rollout with global scalability.