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In 2024, a tribunal in Canada ruled on a case that every business using AI should know about.
A man asked Air Canada's website chatbot about bereavement fares after his grandmother died. The chatbot told him he could book now and apply for the discount afterwards. That wasn't the airline's actual policy. When he asked for the refund, Air Canada argued the chatbot was responsible for its own words.
The tribunal disagreed. The company owned what its tool said, and it had to pay.
I think about this case whenever someone shows me an AI-written sales page or strategy doc that sounds very sure of itself. AI is built to sound confident. Confidence and correctness are two different things, and when they split, the business is the one on the hook.
Use AI to draft. Just make sure someone who understands your offer, your policies, and your buyer reads it before it reaches a customer.
Your name is on it either way.
The airline argued that the chatbot was a separate entity responsible for its own words, as if a counter clerk could be dismissed by pointing at the door he came through. The tribunal found otherwise, and the clerk remained the airline's. The same holds for the little shop whose...
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1 designer + base44 + 3 days without proper sleep = Overdrive🤍
A job tracking system for a car repair shop.
✱ One board showing every car on the floor, where each one stands and what’s holding it up.
Add a car, assign the work, and from there it tracks itself- what’s late, which parts have landed, who’s in today. Visit history, receipts, and a widget that tells you the next free slot you can offer someone.
Three days. Not smooth ones. But it’s live❗️
✱ Now the why, because none of those features were my idea.
My client owns the shop. Four mechanics, up to seven cars a day, no front desk. For months he’d complain about the same stuff whenever we talked: parts he ordered and forgot about, mechanics starting one car and getting pulled onto another, people asking when they can bring a car in and him not knowing what to say.
It was never a brief, of course, he was just talking. But one day I asked him properly: what do you need to see the moment you walk in?
✱ He said four things. And those four made sense as widgets, naturally.
Nothing on the job board gets typed in by a person. For example, a car shows as blocked because the mechanic who has it is off today- the board works that out and writes the reason on the card. He doesn’t walk around the shop asking anyone, he can just see it now.
✱ And the part nobody puts in these posts😅
→ It is my first time ever (!) using Base44 and I started without a paid plan, so I had a hard limit on how many prompts I got.
You can’t iterate your way to something like that. Every prompt had to arrive already correct, which meant almost all of the work happened before I typed anything. I designed every screen and every state in Figma first, then worked out exactly what to ask for and in what order.
I spent hours with Claude and Google figuring out how to phrase things, what would break, what to check before changing anything. I’d write a prompt and then throw it away and write a better one, because a wasted prompt cost more than the time did 🤷🏻♀️
Honestly, the constraint made it better. No aimless tinkering. Every change had a reason before it was made, and I still got every core feature I wanted in there.
✸Research: https://miro.com/app/board/uXjVEWOXy9k=/?share_link_id=813311021448
✸Walkthrough: https://www.loom.com/share/69ffa2d58ca24e7bb10676be5173cdc2
✸Overdrive live demo: https://overdrive-shop-flow.base44.app
✸X thread: https://x.com/gurvchler/status/2114517480152740121?s=20
✸LinkedIn post: https://lnkd.in/p/dysRmrNw
Well done!
And love the "no proper sleep" detail - sounds so familiar 😂
We’re testing two filtering layouts for a template library.
Top Filters
The filters are placed above the content. This option feels lighter, leaves more space for the cards, and works well when there are only a few main categories.
Sidebar Filters
The categories remain visible in the sidebar. This makes the available options easier to scan and works better for more complex filtering, but takes up some of the content space.
Which layout would help you find the right template faster?
24 voted
39%
37 voted
61%
61 votes
Closed
Such a clean presentation. You can tell a lot of thought went into this.
AI isn't the designer. It's the tool.
You're the designer. The art director.
It can't design without your direction.
yes, we are like a boss to AI. its all upto us how we get done our work from subordinate.