we recently shipped for CraftedStays most teams would've turned this into a straightforward feature walkthrough we took a different approach before touching a single frame, we went deep into the product not just what it does, but why it needed to exist that's the part clients rarely see- the research, the back-and-forth, and the process of truly understanding a product that's also how we onboard every client it's part of why our client onboarding success rate sits at 90% understanding the product deeply enough to explain it simply