1️⃣ 𝐂𝐡𝐞𝐜𝐤 𝐰𝐡𝐞𝐫𝐞 𝐭𝐡𝐞 𝐚𝐩𝐩 𝐢𝐬 𝐬𝐥𝐨𝐰
Is it the UI, API, database, images, or something else?
2️⃣ 𝐋𝐨𝐨𝐤 𝐚𝐭 𝐫𝐞𝐚𝐥 𝐮𝐬𝐞𝐫 𝐩𝐫𝐨𝐛𝐥𝐞𝐦𝐬
Not every complaint requires a technical rewrite.
3️⃣ 𝐅𝐢𝐱 𝐭𝐡𝐞 𝐛𝐢𝐠𝐠𝐞𝐬𝐭 𝐛𝐨𝐭𝐭𝐥𝐞𝐧𝐞𝐜𝐤 𝐟𝐢𝐫𝐬𝐭
A small targeted improvement can sometimes make a noticeable difference.
4️⃣ 𝐑𝐞𝐛𝐮𝐢𝐥𝐝 𝐨𝐧𝐥𝐲 𝐰𝐡𝐞𝐧 𝐧𝐞𝐜𝐞𝐬𝐬𝐚𝐫𝐲
If the existing architecture genuinely limits the product, then a larger change may make sense.