Directed the Bank of the Future experience as Creative Director and hands-on UX/UI designer—reimagining how customers move through key banking moments across ATM and mobile. Owned the process from discovery and research to flows, UI systems, and front-end build support, creating a cohesive multi-channel experience designed for speed, confidence, and modern banking expectations.

Led Discovery + Research (stakeholder workshops, user insights synthesis) to define future-state banking needs and experience principles.

Produced end-to-end UX flows and key journeys across ATM + mobile, aligning interactions across touchpoints.

Built visual design direction + UI system (patterns, components, states) for consistent, brand-aligned execution.

Partnered with engineering and contributed front-end development to bring designs to life.