Nishaan is an AI-powered student grievance platform that uses Claude Haiku to automate the classification, sentiment analysis, and prioritization of academic complaints. Built with Next.js 14 and Node.js, it features premium dashboards for campus observability, anonymous two-way messaging, and a transparent public feedback board to ensure institutional accountability. Nishaan supports a multi-role platform integrity. Each role in Nishaan has specific permissions and access levels tailored to their responsibilities:

HOD (Head of Department): Manages all grievances within their department, assigns tasks to teachers, escalates unresolved issues to the Director, and has the authority to provision new student and staff accounts.

Teacher: Handles and resolves grievances assigned to them by the HOD. They also have the option to be assigned as a Hostel Warden to manage hostel-specific issues.

Admin / Director: The DIRECTOR is the super-user with full oversight of the entire campus. They handle final escalations, can override any decision, and have full system-wide administrative powers (like auditing all logs and managing all accounts).

Alumni: After graduation, students transition to this read-only role. They can no longer submit new grievances but retain access to their historical records and the public transparency board.