Customer churn occurs when customers stop using a company's service. For subscription-based busin...Customer churn occurs when customers stop using a company's service. For subscription-based busin...
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Customer churn occurs when customers stop using a company's service. For subscription-based businesses, losing customers directly affects revenue and long-term growth.
This project analyzes a customer churn dataset to understand customer behavior and identify factors that cause customers to leave the service.
Companies like Netflix and Spotify perform churn analysis to improve customer engagement and retention.
BEFORE: Client had messy Excel inventory with 500 rows, duplicates (A12 / a12), blanks, wrong prices like "$ 2.5" and "N/A", and different warehouse names (KER / ker / Kericho).
AFTER: I did:
Removed 12 duplicate SKUs
Standardized item names to Title Case
Fixed QTY and Prices to 2 decimals
Unified Warehouse to Kericho
Made sheet ready for pivot dashboard
Result: Clean, ready-to-use inventory in 2 days using Excel.
Tools: Excel, Remove Duplicates, Text to Columns, TRIM, PROPER