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Lang.ai CX Platform | AI Workflows for Support Teams
š Result: 20% faster ticket resolution through intelligent automation
Sole Product Designer for 2 years on Lang.ai, an AI-powered platform for enterprise customer experience teams. Owned the process end to end: research, product direction with PMs and engineers, and rollout through progressive feature flags.
What I designed:
ā AI insights summary surfacing key patterns in customer conversations
ā Automated workflow recommendations that cut repetitive routing decisions
ā Real-time sentiment analysis layer for context-aware responses
Validated every feature through user interviews, session recordings, and usability testing before release.
The network for creativity
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Creatives on Contra have earned over $150M and we are just getting started
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A closer look at the identity we designed for the Rylo rebrand.
I teamed up with @hunterthompson to shape the logo, typography, icon system, colour palette, and full visual identity.
Rylo came to us with a strong foundation, but the existing identity felt a little to clinical and lacked the personality to match the product.
So we rebuilt the logo and icon system around Rylo's core purpose: a letterform, an audio waveform, and two opposing shapes representing communication, all in one simple, distinctive mark.
That mark became the engine of the system, driving the wave patterns, graphic language, motion, and supporting assets into one cohesive identity.
One of those projects where a single idea grows into an entire visual language. Loved every minute.
Huge congrats to Rylo on raising $100M and making communication more accessible for those who need it most
World class
Iāve designed two branding concepts, and Iād love your feedback. Which one do you think stands out more?
22 voted
50%
22 voted
50%
44 votes
Closed
Superb execution!
Built this card in Spline with mouse-follow parallax, holographic texture shifting with cursor angle, dot matrix pulsing underneath in real time.
No looped video. No After Effects trick. Just a scene reacting to input.
This is the level "premium fintech" should be aiming for
Real time reactive cards like this always make me wonder about performance on lower end phones. Did you have to cut any of the parallax layers back for mobile, or does Spline handle it cleanly across devices?